For Common Troubleshooting Tips click here

Manufacturer Warranty Information: http://www.xtar.cc/support/&i=3&comContentId=3.html

Manufacturer Support Website: http://www.xtar.cc/support/&i=4&comContentId=4.html

Manufacturer Support Phone Number: (+86) 755-25507076 

Manufacturer Support Email: service@xtar.cc

VapeNW Return Policy 

Disclaimer: VapeNW provides manufacturer warranty and support information as a courtesy and is not responsible for the complete assurance of the information due to changes or updates from the manufacturer. For the most up to date information, please visit the manufacturer's support website directly.