Delivery & Shipping Information
VapeNW uses USPS as it's sole shipping carrier, we do not offer expedited shipping or shipping with any other carriers. VapeNW only ships packages using USPS' Priority Mail Service and First Class Package Service. All orders are shipped within 4 days of being placed.
First Class Package Service:
This service is the basic package service offered by USPS and has an estimated delivery window of 3-7 business days.
This service is the upgraded version of USPS' basic package service and has an estimated delivery window of 2-5 business days. Each package also comes insured for the amount of $100 USD. Note: This shipping method is not an expedited service.
USPS tracking information may take up to 24 hours before any status is shown. At times, customers may experience their tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.
For Priority Packages:
1, 2, or 3-day quotes for Priority Mail shipments are merely estimated times based on region given by USPS. These quotes only apply to a package's time in transit, they do not apply to the time a package spends in each USPS facility. Priority Mail has an average delivery window of 2-5 business days after the package has been accepted by USPS. Priority Mail through USPS is not an expedited shipping service. Spending the extra money for Priority Mail will get your package to you faster, but it is not a guaranteed service. Priority Mail packages are insured by USPS for up to $100 in value. Exceptions may apply and delivery times are not guaranteed. Note: We do not refund shipping for packages delivered after the estimated date.
VapeNW currently offers free shipping for United States customers that spend $75 or more in a single order. This free shipping method is solely based on the weight of each package as they are being processed through our facility.
• Orders that weigh 1 lb or over will be shipped out using USPS' Priority Mail Service.
• Orders that weigh under 1 lb will be shipped out using USPS' First Class Package Service.
VapeNW currently utilizes a third-party risk management service known as Riskified. We utilize Riskified's intensive data bank and connection to financial and social networks to cross-reference customer identities. Riskified then uses this information to point out potential fraudsters or "bad customers" that have disputed transactions across either our network or Riskified's network. All of this is done in real-time and the review process begins as soon as a customer places an order through vapenw.com. Thanks to Riskifieds' unique fraud prevention and data analysis methods, ongoing research and expertise, and continuous optimization, we are able to achieve peak performance and protect our business from eCommerce fraud and other malicious activity.
If your order is denied by Riskified, we will be unable to ship your order as they have flagged it for one or more reasons. Once an order is placed, the authorization of funds is sent to the customer's issuing bank for capture. These transactions will be voided if an order does not make it through the review process. With that being said, the funds will not be captured but may cause a pending charge to be placed on the customer's bank account which will fall off within 2-3 business days. Please contact our customer support if you are experiencing issues placing an order.
NOTE: Please ensure all order information is valid and correct to allow a seamless review process by Riskified.
Once VapeNW has handed the package over to USPS, it is their responsibility. We do not guarantee transit times. If customers are experiencing issues with their package in transit, please contact USPS directly.
• USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
• Hours of Operation
Monday - Friday 9:00 AM - 5:00 PM PST
Saturday 9:00 AM - 3:00 PM PST
Where do we Ship?
VapeNW currently ships only in the U.S. No international orders will be processed at this time. We apologize for any inconvenience. All prices are listed in USD.
Out of Stock Items:
For out of stock items on a customer's order, said items will be refunded to store credit on the VapeNW account used to make the purchase. We will process this refund within a 24-48 hour period. VapeNW store credit is instant and does not expire. Out of stock orders will be handled on a case-by-case basis and authorized at VapeNW’s discretion to either be credited to a customer's VapeNW account for the whole order or only the out of stock item(s). This means that if a customer places a single item order, the whole order will be canceled in the case of an out of stock item. If there are multiple items on an order and any items are out of stock it is at VapeNW’s discretion to either cancel the whole order or partially cancel the order to an instant store credit on the VapeNW account the order was placed from.
Please Note: If store credit is unsatisfactory, VapeNW's customer support department will be able to transfer the store credit to a card refund with no deduction incurred.
Lost Package Policy:
In the event you feel confident the package has been lost, you can file a claim directly through USPS. After 15 days (20 days for Canadian orders, 45 days for Military addresses, 30 days for other countries) from the last scan and the package has not been scanned as delivered, on the 16th day (or 21st day for Canadian orders, 46th day for Military orders or 31st for other countries) we will re-ship the order to you if the items are still in stock, in the case that the items are out of stock we will apply store credit to your account. If we determine that the package was lost due to an incorrectly provided address, you will need to make another purchase and file a claim through USPS. If the package shows delivered and is not in your mailbox please check with your neighbors or postman. Once the package shows delivered to the confirmed address we can file a claim for you and if approved by USPS we will only be able to cover what USPS reimburses us for, up to the $100 that USPS covers per Priority packages. Claims can take up to 30 days to get approved. If you want to file the claim you can at this link https://www.usps.com/help/claims.htm. For First-Class packages, we are unable to file a claim as there is no insurance on First-Class packages. Anytime a package has been stolen from your home you should file a Mail Theft inspection with the postal service here: File a Mail Theft Complaint
Return to Sender Packages:
If your package is returned to sender, we have to receive the package before issuing any credits or refunds. You will be credited for the order amount minus the cost of shipping. All return to sender packages will be issued a store credit as the standard refund method. If store credit is unsatisfactory, our service agents will transfer the store credit to a card refund. All card refunds incur a 2% deduction to cover credit card fees. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.