VapeNW uses USPS, we do not offer expedited shipping or shipping with other carriers. All orders are shipped within 24-48 hours of being placed. Free shipping on orders $50.00 or more applies to U.S only.
USPS tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.
1, 2, or 3 day delivery dates for Priority Mail shipments are estimated times based on region. Priority Mail is estimated to be delivered 2-5 business days after the package has been accepted by USPS. Exceptions apply and delivery time is not guaranteed. Note: We do not refund shipping for packages delivered after the estimated date.
Once VapeNW has handed the package over to USPS, it is their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit contact USPS directly.
• USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
• Hours of Operation
Monday - Friday 9:00 AM - 5:00 PM PST
Saturday 9:00 AM - 3:00 PM PST
We currently ship International: We will ship Batteries or E-Liquid at your own risk, there is a chance they will be confiscated. We are not responsible in this scenario. You are responsible for any duties/custom fees. If your package is held in customs you will have to wait for it to be released. All prices are listed in USD.
In the event you feel confident the package has been lost, you can file a claim directly through USPS. After 15 days (20 days for Canadian orders, 45 days for Military addresses, 30 days for other countries) from the last scan and the package has not been scanned as delivered, on the 16th day (or 21st day for Canadian orders, 46th day for Military orders or 31st for other countries) we will re-ship the order to you if the items are still in stock, in the case that the items are out of stock we will apply store credit to your account. If we determine that the package was lost due to an incorrect provided address, you will need to make another purchase and file a claim through USPS. If the package shows delivered and is not in your mailbox please check with your neighbors or postman. Once the package shows delivered to the confirmed address we can file a claim for you and if approved by USPS we will only be able to cover what USPS reimburses us for, up to the $100 that USPS covers per Priority packages. Claims can take up to 30 days to get approved. If you want to file the claim you can at this link https://www.usps.com/help/claims.htm. For First-Class packages we are unable to file a claim as there is no insurance on First-Class packages. Anytime a package has been stolen from your home you should file a Mail Theft inspection with the postal service here: File a Mail Theft Complaint
If your package is returned to sender, we have to receive the package before issuing any credits or refunds. You will be credited for the order amount minus the cost of shipping. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.