We do not offer expedited shipping or shipping with other carriers. Orders placed by 12pm PST will go out the same day, we ship Monday through Saturday. Any orders placed after 12pm on Saturday will not be shipped out until Monday. Due to our fast processing rates orders placed with an incomplete or invalid address will automatically be canceled and refunded. Free shipping on orders $75.00 or more applies to U.S only.
USPS tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.
1, 2, or 3 day delivery dates for Priority Mail shipments are estimated times based on reigon. Exceptions apply and delivery time is not guaranteed. Note: We do not refund shipping for packages delivered after the estimated date.
Once VapeNW has handed the package over to USPS, it is their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit contact USPS directly.
We currently ship International: We will ship Batteries or E-Liquid at your own risk, there is a chance they will be confiscated. We are not responsible in this scenario. You are responsible for any duties/custom fees. If your package is held in customs you will have to wait for it to be released. All prices are listed in USD.
In the event you feel confident the package has been lost, you can file a claim directly through USPS. After 15 days (20 days for Canadian orders, 45 days for Military addresses, 30 days for other countries.) of the last scan and the package has not been scanned as delivered, on the 16th day (or 21st day for Canadian orders, 46th day for Military orders or 31st for other countries.) we will re-ship the order to you if the items are still in stock, in the case that the items are out of stock we will refund you. If we determine that the package was lost due to an incorrect provided address, you will need to make another purchase and file a claim through USPS. If the package shows delivered and is not in your mailbox please check with your neighbors or postman. Once the package shows delivered to the confirmed address we can file a claim for you and if approved by USPS we will only be able to cover what USPS reimburses us for, up to the $100 that USPS covers per Priority packages. Claims can take up to 30 days to get approved. If you want to file the claim you can at this link https://www.usps.com/help/claims.htm . For First-class packages we are unable to file a claim as there is no insurance on First-Class packages. Anytime a package has been stolen from your home you should file a Mail Theft inspection with the postal service here: File a Mail Theft Complaint
Packages that are returned to us due to an incorrect address provided by customer or are refused will incur a 20% restocking fee, or the customer will need to pay for the shipping fee to resend the package. Customers are always responsible for cost of shipping returned items. Packages will need to be returned to sender before we can refund or ship ship out again. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase. Any questions regarding international orders should contact our sales.