VapeNW partners with a large ecommerce provider to ensure a solid order processing flow. If you did not reach the final check out screen or did not receive an order confirmation then no order was placed. We apologize for any confusion or inconvenience this has caused.
A charge can appear to have been made if you tried a transaction multiple times and it failed because of an incorrect zip code or CID number, some banks will place a hold on the amount as if the purchase has gone through. At the end of the day, our merchant processor sends decline notices to each bank. At that time, the bank will then follow their procedures to release the "Hold" on the funds. Depending on the bank, the release can last from 24 hours to several days. Please reach out to your bank to verify they are not simply “Holding” the funds. If the you were indeed charged, please get as much transaction information from the bank as possible and contact us. This will help us investigate further.